Q. How do I make a purchase?
To make a purchase:

1. Click “Add to cart” on the products you wish to purchase.
2. Click “Checkout” to proceed with payment for the products.
3. You’ll reach a log in page where you need to log in your account using your Username and Password. If you don’t have an account created yet, you need to register an account before you proceed your payment.
4. You’ll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
5. From here, you need to select your shipping methods and click “next” button.
6. Next you’ll need to choose your payment method then click “next” button.
7. After all these steps, You need to reconfirm your billing details and agree on the terms and condition.
8. Click “Confirm Order” to complete the order.
9. All UNPAID Order(s) will be cancelled automatically after 24 hours.

Q. What are the payment methods available?
The available Payment Methods includes:

1. Online Banking
   Interbank payments via all major local banks which affiliated with MEPS are available for customers who are residing in Malaysia
2. E-Wallet (QR payment)
   We Accept QR Payment
   DuitNow only. Just scan & pay — fast and easy!
3. Bank Transfer /QR Code Duitnow
   Please make your payment and then upload the payment receipt immediately. 
   Bank : OCBC BANK
   Bank Account : 7071374245
   Account Name :CHENCHEN SELECT Marketing

    

Q. How to change my account personal information and shipping address?
Log-in to your account → Click on “My Account” → Edit your account information and Shipping address here.

Q. I forgot my Password for my account. How can I retrieve it?

1. Click on “Lost Password?” and enter the email you used to register your account in the box.
2. Click “Reset Password“.
3. A “Password Reset Request” email will be sent to you, click on the link and you will be able to set a new password.

Q. Can I cancel an existing order that have been made?
Yes,  only if the order is still on pending status.

1.  Please send an email to our customers service email at hello@chenchenselect.com with the message title “Request to cancel order” in order to inform us about the order cancellation.
2. Orders that are in shipping or have been shipped cannot be canceled.

Q. What is the product’s transaction currency?
All products transaction currency will be done in Malaysian Ringgit.

Q. How long does the delivery usually takes?
Delivery usually will takes about 3-5 working days (local delivery), 5-7 working days (East Malaysia & Overseas).

Q. I still have doubts!
Sorry we couldn’t address your questions on the FAQ page. Please kindly email us at hello@chenchenselect.com, and we’ll be happy to assist you further..